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Patterson, Crucial Conversations tools for talking when stakes are high
ISBN-13: 978-0071771320

This book offers deep insights into the human psyche around relationships and interactions, communications and relating to one another and the world of things that can go wrong on a daily basis. It applies to your relationship with your boss, business colleagues, partner, spouse, co-worker, friends, and your entire ecosystem. If you want something, you need to be able to communicate it. If you don't want something, you must be able to say it and every interaction has consequences.